Privacy Policy

At Cairo Lab, we deeply value our customers’ privacy and are committed to protecting and respecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website or purchase a laptop or accessories from us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information to ensure we provide the best possible service. This includes:

A. Personal Information You Provide: We collect information that you enter manually when making a purchase or registering, such as:

Full Name.

Shipping and Delivery Address (Governorate, City, Street Name).

Phone Number (Crucial for delivery coordination and warranty services).

Email Address (To send order details and invoices).

B. Payment Information: When paying online (if applicable), we do not store your full credit card details on our servers. Payment transactions are processed through secure, independent, and certified third-party payment gateways.

C. Technical and Automated Information: When you browse our site, we may automatically collect information such as:

Internet Protocol (IP) address.

Browser type and device used.

Pages visited and products viewed (to help us improve your experience).

2. How We Use Your Information

We use the data we collect for the following purposes only:

Order Processing: To prepare and ship the laptop you ordered, and to issue invoices and warranty documents.

Customer Service: To respond to your inquiries and manage maintenance or replacement requests.

Site Improvement: To understand user behavior and improve our products and offers.

Marketing (With Consent): To send special offers or alerts about new models (you can unsubscribe at any time).

Legal Compliance: To comply with Egyptian laws and tax regulations.

3. Sharing Information with Third Parties
At Cairo Lab, we do not sell or rent your personal data to any third party. We only share data with necessary parties to fulfill your service:

Shipping Companies: We share your Name, Address, and Phone Number to ensure the device is delivered to you.

Payment Gateways: To process financial transactions securely.

Legal Authorities: If required by law or to protect our rights.

4. Cookies

Our website uses Cookies to improve your browsing experience, remember products in your shopping cart, and understand how you use the site. You can modify your browser settings to decline cookies, but this may affect some website functionalities.

5. Data Security

We take data security very seriously. We use advanced electronic security technologies (such as SSL encryption) to protect your information during transmission and purchasing processes. However, please note that no method of transmission over the Internet is 100% secure, but we strive to protect your data to the best of our ability.

6. Data Retention

We retain your order information (such as invoices, purchase dates, and device Serial Numbers) in our records for the period necessary to provide warranty services (1 Year), maintenance support, and to comply with tax and legal requirements.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you.

Request correction of any inaccurate data (such as updating your address or phone number).

Request deletion of your data (unless we are required to keep it for legal purposes or for active warranty validity).

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational or legal reasons. Any changes will be posted on this page, and your continued use of the website after such changes constitutes your acceptance of them.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us via:

Email: selas@cairolap.com

Phone: +20 10 65882266

Address: 2 Mohamed Sedky Street, branching off from Hoda Shaarawy Street, first floor above ground – Apartment 3 (north of the stairs)