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Frequently Asked Questions (FAQ
Are the devices covered by warranty?
Yes, absolutely. All devices come with a full 1-year warranty. We also offer a 14-day return policy for a full refund in case of technical defects, and a 30-day replacement policy.
How long does shipping take?
Delivery time depends on your location:
Cairo & Giza: 1 to 3 business days.
Other Governorates: 2 to 5 business days. (Exact delivery time and shipping fees are clearly shown at checkout).
Are these laptops suitable for Gaming?
Yes. We have a dedicated section for Gaming Laptops equipped with powerful graphics cards (NVIDIA GeForce & RTX) and high-refresh-rate screens. We also offer high-performance Workstations ideal for heavy graphic design and engineering work.
What payment methods do you accept?
We offer flexible payment options:
Cash on Delivery (COD): Pay cash when you receive the order.
Online Payment: Visa & Mastercard (Secured via Paymob).
Wallets & Transfers: Vodafone Cash, InstaPay, and Bank Transfers.
In-Store Payment: Available if you choose to pick up from our branch.
Is there a minimum order quantity?
For Individuals: No, there is no minimum order. You can buy a single laptop or accessory.
For Businesses & Wholesale: Yes, minimum quantities apply to qualify for commercial pricing (Please check the “For Businesses” section).
Are the laptops New or Used?
Our devices are “Imported Business Laptops” (Used/Refurbished). These are original devices sourced from corporate environments in Europe and the USA. They undergo rigorous testing to ensure they are in excellent condition (Like New) and 100% functional before sale.
